Samsung hasthe worst service with expensive appliances that dont last

I have bought a Samsung washing machine a couple of years back and a fridge. Both my appliances are faulty years down the line. I then contact Samsung for a repair of the washing machine in June 2019 and a Technician came out to diagnose the machine with a fee of R650. I then paid that and he was suppose to order a certain part and come back to fix the machine at an additional cost of R1100. January 2020 after so many months of following up and asking why there is no one coming to fix the machine then a technician comes . He replace the "old part " and assures me that the machine is working. I do my first load and the machine gives an error. I immediately call the technician and he says it may be then that the mechanism of the machine is faulty. He then requested that I take a picture of the 10 year warrantee on the machine. I have this machine for 5 years now. I have the worse service every with all my appliances for Samsung that keep failing all the time. As I am now sitting without the machine and falls hope everyday. Liptronic and Samsung keep promising that they will send a technician to come and fix the machine and they haven't. I will never buy or recommend any Samsung products to anyone.