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Lio L

1 reviews | Active since Jan 2023

19 Jan 2023, 04:23

SAMSUNG HAS TURNED INTO A FULL BLOWN ****.

SAMSUNG HAS TURNED INTO A FULL BLOWN ****. Bought a Samsung Galaxy S22 Ultra 5G, all was well until the Sim 1 tray/slot stopped working. Thus far I've been to the following Samsung authorised service centers, UniqueSmart Technologies, SUS Repairs Samsung, MM ALL ELECTRONICS CC, and all l have received thus far is a non paying job. All the above Samsung affiliates have given me the exact same outcome, which is time wasting, inconvenience, and simply being dishonest and at some point even trying to make me sign acknowledgement that my device has been repaired successfully, this being SUS Repairs Samsung. My product is still within warranty, but not for long seeing how Samsung thrives from giving people the run around. Their process with me has been similar with all 3 affiliates, firstly they take my phone for a lengthy assessment which l had to follow up on with 2 of the affiliates one of them being MM ALL ELECTRONICS CC , then they claim to have found the issue which can be as comical as a faulty sim tray. During my trails and tribulations with Samsung l have been sent to service providers several times to find out if my phone has been black listed, of which it is clearly not as l have checked multiple times on many different platforms including all S.A service providers, however they keep sending me back and forth to service providers with SUS being the most notable culprit. In conclusion SUS and UniqueSmart Technologies, gave me back the phone after a lengthy process claiming my issue has finally been resolved by a motherboard change, which was not the case with both affiliates as the issue persistes. MM ALL ELECTRONICS CC, purely and simply just wasted my time with their terrible communication, and high level incompitenc, as l comprehensively made them aware of all the nonsense l had faced before going to them as my third and clearly desperate attempt at fixing this faulty product. They ultimately communicated their "findings", which was a blatant assumption stating "l should collect the phone and its blocked by MTN", of which its not as this has been checked several times by myself and by the other Samsung Affiliates. If they can't fix the issue they must just replace the device but the chances of this happening are ZERO seeing how they would rather change the motherboard twice to no avail and make fauls claims just to get the issue off their hands and further wast my time, notable culprit being MM ALL ELECTRONICS CC. All these affiliates have all the records of what they have done at all the service centers but if l take the device elsewhere I'm sure they'll insist on "an assessment", which will add on to the total two months I've already spent without this device. I've always used the latest premium Samsung phone for many years, this is not my first encounter with a latest faulty premium Samsung phone but at least in the past the affiliates did not turn deceiving and wasting customers time into a full time religion. SAMSUNG AND YOUR AFFILIATES, CAN YOU NOW DO THE RESPECTABLE AND LOGICAL THING AND CHECK YOUR DATABASE TO SEE ALL THE SHENANIGANS THAT I'VE BEEN THROUGH AND TELL ME WHEN AND WHERE L CAN GO TO DROP OFF THIS EXPENSIVE **** ALONG WITH ALL ITS ACCESSORIES YOU SOLD ME, SO L CAN COLLECT A NEW ONE THAT HOPEFULLY CAN DO ONE OF THE MAIN TASKS PEOPLE BUY PHONES TO DO I.E CELL RECEPTION?

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Replies (5)
Samsung South Africa
Samsung South Africa's reply19 Jan 2023, 07:54
Official
Good day Lio,

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 

We have noted your concerns and we are currently investigating the matter further. 

Your complaint has been assigned to our escalations department and we will be in contact with you. 

Kind Regards, 
Samsung ZA 
;^NM
LL
Lio L's update20 Jan 2023, 04:04
Reviewer Update
So my attempts at hopefully getting a resolution regarding the faulty 20something thousand "premium top of the range Samsung phone", led me to the Samsung Head office, which led me to MTN and finally MM ALL ELECTRONICS CC, which ultimately all resulted in absolutely nothing. I was made to wait an obscene amount of time by the head office reception for a call that only came in after l asked about time frames several times. On the call l was made to answer the same several questions l have answered repeatedly several times before at all 3 "certified samsung service centers". After l had done the phone persons bidding and repeatedly answered the same questions multiple times for 30min, I was then deemed worthy to receive their ultimatum. I was commanded to "go back to MM ALL ELECTRONICS CC and leave the phone there for a 9th or possibly 11th attempt at troubleshooting as she called it, failure to do as commanded would result in me not receiving anymore help from Samsung". I did as commanded but passed by MTN to check for any blocking or blacklisting of the device for the 6th time. MTN had a really professional consulten who advised on the absence of any blacklisting as previously identified on multiple platforms including the other 2 Samsung affiliate centers. In conclusion l went back to MM ALL ELECTRONICS CC where l was met by a Manager-like woman who told me she will not take my device and if she does noone there will look at it or touch it, she will simply lock it in the safe and wait for me to come collect it as she will not fix a blacklisted phone. Basically l was turned away from the place l was commanded to go to by the head office phone person. MM ALL ELECTRONICS CC Manager-like woman told me they have deep connections hence they are aware of this "blacklisting" which noother entity is aware of. She instructed me to travel to MTN head office and approach their "high level blacklisting department", make them admit that they blacklisted my phone and when they do l should fight them with the help of Lawyers and my phone will finall be un-blacklisted. SAMSUNG PLEASE ADVISE ON YOUR FURTHER DESIRED COMMANDS AS L CLEARLY ONLY EXIST TO FULLFIL THESE.???
LL
Lio L's update22 Jan 2023, 07:31
Reviewer Update
After giving me some reference number I'll post at the end of this and making me run around and turning me away from places they've ordered me to go to. Today I'd accepted that Samsung will never fix my device and I should probably get used to using expensive trash. Only to realize that the fingerprint scanner now works like it's from 2005, while l was trying to get back to "normal" by downloading my data and locking my phone. SO IT'S WASTED MONEY ON THE DEVICE, TIME, FUEL, EFFORT AND MOST IMPORTANTLY THE INCONVENIENCE OF BUYING SOMETHING THAT DOESN'T WORK RIGHT WHICH ONLY ENDS UP GETTING WORS BECAUSE ITS BEEN OPENED A RIDICULOUS AMOUNT OF TIMES BY SAMSUNG. FIRST IT WAS SIGNAL THEN NOW IT'S FINGERPRINT, I'M HIGHLY CERTAINLY THAT THIS THING IS NOT EVERN WATERPROOF ANYMORE. IF THEY DECIDE TO START "HELPING" ME AGAIN AS THEY CALL IT, IM SURE IT INVOLVES ME TAKING ANOTHER TRIP TO YET ANOTHER ONE OF THEIR SERVICE CENTERS FOR YET ANOTHER ASSESSMENT/TROUBLESHOOT. The topping on this cake is, I definitel cannot sell this thing to anyone without ******** them and if l sell it to SAMSUNG tomorrow they will offer me R3000 if im lucky. Their reference was ***.
LL
Lio L's update26 Jan 2023, 03:33
Reviewer Update
The plot thickens, I receive a call from a Samsung representative on Monday this week. She proceeds to tell me they are currently in communication with Vodacom or one of the other big service providers and that service provider will provide them with the information they require to conclude their also ongoing communications with MTN. Few hour letter l get a call from Samsung providing me with strict instructions to "keep my sim card in the phone for the next 24hours" and all my problems would be solved. I was even provided with a reference number to follow up with the MTN call center, lol as we all know how helpful call center agents are. LONG STORY SHORT THE FAULTY DEVICE IS STILL FAULTY AFTER TWO MONTHS WITH MY PHONE IN THE MULTIPLE HAND OF VARIOUS SAMSUNG SERVICE CENTERS, AND AMPLE STORIES AS WELL AS MULTIPLE WILD GOOSE CHASES I HAVE BEEN DISPATCHED TO BY SAMSUNG AND MULTIPLE OF ITS AFFILIATES. ON THE FINAL CALL BY SAMSUNG REPRESENTATIVE , SHE ALSO AGRESSIVELY TRIED TO GET ME TO ACCEPT THAT MY ISSUE HAS BEEN RESOLVED AND THEY CAN CLOSE MY COMPLAINT, WHICH I'M SURE WAS DONE ANYWAY REGARDLESS OF MY REFUSAL AS THIS MOVE HAS BEEN PLAYED MULTIPLE TIMES BY MULTIPLE REPRESENTATIVES OF THEIRS.
LL
Lio L's update07 Feb 2023, 02:00
Reviewer Update
In conclusion Samsung head office representatives chucked me to MTN and provided me with a reference number for a sim-unlockin/unblocking that cannot be tracked by anyone at MTN. So Samsung has clearly won here, as they managed to keep the faulty phone for more than two months while providing me with many shenanigans for their entertainment. I'm clearly stuck with expensive trash that can't receive cell reception 🤡. Do yourself a favor and buy an iPhone, because you clearly sign up to become a clown when you buy Samsung-Trash no matter the price tag.