NC
Neil C
1 reviews | Active since Jan 2021
01 Feb 2025, 11:20
Samsung has the Worst support
Last week I was sent to a repair centre to fix my 9 month old Fold5 inner screen that broke.checking on the Internet this is a regular occurring break. I drove to the repair center to find out the company had closed along time ago. I then booked a repair online and took my QR code to another repair center which had also closed down a long time ago. After complaining to Samsung they refered me to TM Electronics. When I got there they informed me they don't repair screens there and cannot help me.
A R43k phone breaking after 9months. No support for the product. Support team have no idea what they are doing.
Keep away from Samsung
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Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
03 Feb 2025, 07:22Good day Neil
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply03 Feb 2025, 07:22
Official
Good day Neil
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's replyOfficial
03 Feb 2025, 08:20Thank you for posting your comment Your concerns have been duly noted We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you. Thank you for your patience and understanding. Kind Regards, SamsungZA NM
Samsung South Africa's reply03 Feb 2025, 08:20
Official
Thank you for posting your comment Your concerns have been duly noted We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you. Thank you for your patience and understanding. Kind Regards, SamsungZA NM