SM
Sharon M
1 reviews | Active since Nov 2020
23 Nov 2020, 16:51
Samsung has the worst poor service they are just not reliable im so disappointed
The worst service ever, I will never buy anything from Samsung this tv will be the first and last what a waste of my money, 12 days later still no TV and no explanation or whatsover does it really take 2 weeks just to evaluate a tv and get back to me,worse something that is less than six months old and still under warranty very poor poor service, I rather invest in a brand less TV than these big useless brands, they are sitting at their homes watching TV whilst I'm stuck here without a tv this is just so unprofessional
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Replies (3)
Samsung South Africa's replyOfficial
23 Nov 2020, 16:57Good Day Sharon ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Samsung South Africa's reply23 Nov 2020, 16:57
Official
Good Day Sharon ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
SM
Sharon M's updateReviewer Update
23 Nov 2020, 17:06Whilst you guys are investing me and my kids must watch walls whilst you drag this issue, you guys are not professional and you are not reliable i wouldn't recommend anyone to purchase your electronics i called customer services and ask them to get back to me, i regret even being your customer guys, all I hear is we are escalating this issue im tired of waiting for you to escalate i need you guys to act, i posted a review here almost 5 days ago and you guys told me this same escalation story, this is getting so irritating you guys you are not a ****a you are a big company act like it and stop telling me stories
SM
Sharon M's update23 Nov 2020, 17:06
Reviewer Update
Whilst you guys are investing me and my kids must watch walls whilst you drag this issue, you guys are not professional and you are not reliable i wouldn't recommend anyone to purchase your electronics i called customer services and ask them to get back to me, i regret even being your customer guys, all I hear is we are escalating this issue im tired of waiting for you to escalate i need you guys to act, i posted a review here almost 5 days ago and you guys told me this same escalation story, this is getting so irritating you guys you are not a ****a you are a big company act like it and stop telling me stories
SM
Sharon M's updateReviewer Update
23 Nov 2020, 17:07You are not a S paza shop**
SM
Sharon M's update23 Nov 2020, 17:07
Reviewer Update
You are not a S paza shop**