Samsung has the Worst Most Pathetic After Sales Warranty Service

I bought a side by side fridge for my mum, a pensioner. Within the 10 year warranty Period the compressor of the fridge needed to be replaced. The Samsung Repair Center took a whole month of me calling every week to get a technician to fix or assess the fridge and nobody ever came, it was just lie after lie! I had to get a repair company to come repair the fridge because Samsung said if they send a technician to assess the fridge it would take another week to fix the fridge. In summary, nobody came to assess the fridge a whole month since reporting so I had to pay another company R3500 to fix the fridge that was still under warranty and I could have paid Samsung far less! The other company were able to assess and fix the fridge same day whereas Samsung's time frames from date of assessment would have been a week!! I bought a Samsung fridge because of their apparent good brand reputation but after this trash of service I would say they are the worst when it comes to after sales warranty service! They may as well not have a warranty on anything cos they don't fulfill accordingly!!