Samsung has ****** our TV

Samsung have ****** our TV: we handed in into Computer Repair Technologies (CRT) , Constantia Kloof Smart-Care Centre for repairs in September 2017 and paid for the repairs. Since then the Samsung Service Repair Centre closed down and Samsung have been stringing us along for over 6 months. They have now told us to be in contact with a lawyer called Jana Reyneke (email from Jana is pasted below)-from Jaco Roose Attorneys. Jana says that she is dealing with the Samsung shops liquidation and according to her, Samsung is sitting with our TV and they cannot be bothered to locate it and return it to us, the customer. This is shocking and very unprofessional. We are dealing with a Chantelle Pretorius in the Samsung Head-office as well as a person called Kenny Sibisi in the Samsung Service Team (tel ********** )- We have months of email correspondence sent to them and to date all they do is send us from pillar to post and lie to us. We are now looking to take legal action against them. Be very careful before you trust Samsung with your products. even better, don't buy Samsung products !

From: Jana Reyneke ********** Sent: Wednesday, 07 February 2018 16:17 To: ********** Cc: ********** ********** Rique Palma ********** Subject: H5219 : SAMSUNG CLIENTS BEING REFERRED TO JACO ROOS ATTORNEYS

SAMSUNG

Good day,

I refer to the email string herein below as well as various phone calls I have

received from Samsung clients advising me that you are referring them to our offices.

Jaco Roos Attorneys are the attorneys on record for Technology for Today, the

company which managed the Samsung Smart Care Centre in Constantia which

closed down during 2017. All products held and or received from clients at this shop

was delivered to you and is currently under your care.

Kindly refrain from referring any further samsung clients to our offices and attend to

the neccecary from your side to accommodate the clients.

Thanking you in anticipation.

Kind Regards, Jana