Samsung has poor outsourced provider

Shame on Samsung for referring clients to an outsourced service provider, Liptronics. We had no choice and have had 2 months dealing with their referral who does not deliver. Thus after almost 2 months, we still do not have a functioning fridge. Every time that we have submitted a complaint on their portal, they contact you and are apologetic. That is actually no help. Samsung has signed an international agreement that will motivate repair rather than replacement. After our experience this is actually meaningless. They are great if an item is still under warranty but older items are clearly not really of interest. We will never purchase another Samsung product as it must be embarrassing that salespeople all know that Liptronics as after sales service is a problem.