Samsung has no parts for flagship phones available

Hi,

I took my phone into the Samsung store located at the Grove on the 25th of August 2018 for a simple screen replacement that should only take 2 days max. Very friendly service and very willing to take my money for the damage report I required for my insurance. A week later I received the insurance money I instructed them to go ahead with the repair. It is now 3 weeks later and the only feedback I receive is that they have not received any parts for my phone. A flagship S8+ and you don't have parts ? Unfortunately I moved from Apple to this horrible phone company, Apple had same day screen replacements and never had an issue with parts for any of their devices. My contract will probably run out in 2019 before I get my phone back from Samsung, just looking forward to moving back to Apple and a company that actually carries parts for their devices. Cheers Samsung!

Oh and the response from Samsung is not required, I don't need another useless reference number from you.