Samsung has no clue on customer services or they own product's

So let me start of from the beginning.. I have purchased a Samsung S22 ultra on the 10 of March 2022. When I got home I tried to claim earphones. But I did not have the invoice as the lady at mtn did not give it to me, as the electricity was off at cresta mtn. Her name was thuli.

So on the 11 of March at 16h40 she send the invoice.

On the 12th I tried to claim the earphones and my device did not accept the invoice or the I'd photo.

So then I started to chat to a Samsung agent on the Samsung member club.. Where he said that I need to change the format and try.. So then I have changed the format from photo to pdf, documents and still it did not want to accept it.. Says not supported.

On the 18th of March 2022 I went into cresta mtn to show thuli what the phone does, when I try to claim the earphones.

She did not even bother to look at what I'm trying to say, as maybe she could've helped me or someone there could've helped.. Instead she told me.. call Samsung.... Call Samsung... Call Samsung with a attitude.. "Like saying you have bought the item its your problem now"

Then she says I must go into Samsung at Clearwater Mall, they must do it..

So then Samsung at Clearwater says, yes we can do it, but you need to pay for ower services.

I then go back to mtn and told them that Samsung says I must pay for them to help me. And then thuli says yes you must pay them for they services.

Then mtn at Clearwater said they can't help me as I did not purchase the product there I must go to mtn cresta agian

So why advertise that when buying the samsung s22 ultra, you can claim the earphones free, when you need to pay someone to help you.

So on 21 March 2022 I send Samsung on Facebook a message about my problem , and they said that I must make contact with the promotion team.

Which I did and they said that they will escalate it to the team

So time is running out as the promotion is valid from 11 March 2022-31 March 2022

I started to get worried as no one can help me or they don't want to help me

So then I though to write a review on hello Peter.. On the 30th of March 2022

Hoping that someone can help me. So the same day someone phoned me

And asked me to send my ID and proof of purchase to them.. Which I did on the 30th of March.

Then I spoke to Lesley from promotions team. Who said he will help me.

I was so exited that someone can help me as the promotion is ending almost..

So then I get a call on the 1st of april 2022 from Lesley that said... sorry I can't help you as the promotion is closed.

So because of no one that was willing to help me, they won't give me my earphones despite the fact that I have proof of dates and how I was struggling to get help they still refuse to help me.

So then Lesley send me a email where I can take the matter on with the ombuds man..

Firstly they say that it's a Samsung S21 promotion which is wrong its a Samsung S22 ultra...

and they say that the claim was not submitted between the dates that the promotions was valid..but in that time I was trying to claim it but no one wanted to help me... I've tried everything and now they gave me a ref nr to see if they can approve it which is ***BV83

AND UP UNTIL NOW, NOTHING

I want to claim my pro earbuds which they should send to the address that I gave them on email numerous of times.. I have asked for help from 11 March 2022..

So and only get feed back on 1 April to say no we can't help

So why purchase from samsung and they give you all your years of problems, excuses and escalating.. But no resolving problems.

*** I want someone that can sendy my earphones.