GP
Govin P
1 reviews | Active since Mar 2015
01 Mar 2015, 14:05
Samsung guarantee
Disappointed in Samsung. 9 days after getting my phone, my screen somehow got cracked in my pocket. Phoned about Samsung's screen replacement guarantee just to find out that there is none for an S4 mini. Their products should display whether it is covered by their guarantee or not. This way people will know what phones are covered for what. Not sure why I even went for Samsung as I have a Galaxy Y that just stopped working, an S2 which I had bought 4 batteries in the 2 years that I had the phone, a tablet whose battery lasts about 4 hours. Guess its time for a change. Dont think I will be going for Samsung again.
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Replies (1)Samsung South Africa's replyOfficial
02 Mar 2015, 08:30Hello govin.pillay,
We have noted your concerns.
Our Customer Services Executive will be in contact with you to discuss your concerns in detail.
We have escalated the matter and feedback will be provided to you soon.
Kind regards
Samsung SA
We have noted your concerns.
Our Customer Services Executive will be in contact with you to discuss your concerns in detail.
We have escalated the matter and feedback will be provided to you soon.
Kind regards
Samsung SA
Samsung South Africa's reply02 Mar 2015, 08:30
Official
Hello govin.pillay,
We have noted your concerns.
Our Customer Services Executive will be in contact with you to discuss your concerns in detail.
We have escalated the matter and feedback will be provided to you soon.
Kind regards
Samsung SA
We have noted your concerns.
Our Customer Services Executive will be in contact with you to discuss your concerns in detail.
We have escalated the matter and feedback will be provided to you soon.
Kind regards
Samsung SA
