Samsung got corona and it needs a vaccination.

October 2020 i took out a contract with vodacom and was told i can get a TV. i emailed through my TV license for validation and my ID. on the 27 January 2021 i got an email saying my order has been dispatched. when i track my order it say it has been delivered. but where it been delivered is the question. i dont have the TV. i phone samsung to find out whats happening. as i also got an email saying that i need to emails supporting documents for the TV. come on guys its been since October. i have endless problems with Samsung. im still waiting for my voucher i never got either.. im getting tired..i phone at least twice a month to sort it out but nothing seems to be happening. companies can only use COVID as an excuse for so long. after a year its the Owners , staff thats slacking. sort yourself out!!! work a bit. make samsung great.