SAMSUNG GOES BACK ON THEIR WORD!!!

RE previous complaint on here, I took my phone to Samsung HO where Sthembiso helped me and told me that Samsung would replace my phone's battery free of charge - our initial request was for an exchange phone as we had numerous problems with this Galaxy S4.<br> <br> I handed my phone in on 23/2. I called with ref on my slip HQ127898 and was told they don't know where my device was. I called 8/3 again, Thabo called back saying they have auth an exchanged device and he will cmb to arrange collection. I called AGAIN, he said the phone is at SSS. My husband went there on 22/3 and they had no clue. I called Thabo and he conferenced me, my husband and Lauren. My husband and I asked Thabo TWICE again if he is sure it is an exchange device, he confirmed on a recorded phone!Thabo said he would call back as Lauren couldn't find phone. Khanyi called to say sorry it was a mistake, the exchange is not for us and we can collect my repaired phone at Bryanston after my husband waited 4 hours at SSS!<br> <br> I asked Khanyi to deliver phone on 25/3. I called again 30/3 Khanyi said she would deliver. STILL NO PHONE!<br> HORRIBLE (LACK OF) SERVICE IF YOU PROMISE AN EXCHANGE PHONE - KEEP YOUR WORD SAMSUNG!