Samsung giving there clients the run around

So my Samsung s6 screen cracked. I go to the vodacom close to me.. and they say I have to phone Samsung cause my phone is still under warranty. I phone Samsung and ask the lady can I go to vodacom world to the Samsung store and just give it in. (Yes mam) so I go to that Samsung store only to get told I have to drive to Garsfontein (user electronics) to give my phone to them. (Why do you have a Samsung store? If i have to use the weird company thats not Samsung? ) so i get in my car and drive all the way to the address. . Only to get there and see the place is not open.they are only open monday-saterdays. (Thanks Samsung for all your help!! NOT! I HAVE ALWAYS BEEN A SAMSUNG FAN..BUT AFTER THIS.. I WILL NEVER BUY A SAMSUNG AGAIN.) STOP SELLING SAMSUNG IN SOUTH AFRICA IF YOU CAN'T GIVE THE CUSTOMER SUPPORT FROM SAMSUNG