EN
Edgar N

1 reviews | Active since Aug 2016

10 Aug 2016, 07:58

Samsung giveaways are false

<p>I purchased a Samsung fridge during a promotion where you would receive a free holiday. I bought my fridge from Hirches in Centurion. I filled in all the documentation and sent pictures of the invoice and serial number on the site, as requested.</p> <p>I have not heard a thing from Samsung, it has been about four months now.</p> <p> </p> <p>I have now recently purchased a Samsung S7 from MTN during the promotion where you get a VR set and a Tablet. The VR set it seems you have to register for which i did, so will see how that goes. The tablet I just keep being told is out of stock.</p> <p> </p> <p>I think that is a very silly excuse because if you running a promotion you would imaging you would have an equal number of phones and tablets.</p> <p> </p> <p>This just feels like if been duped again inot buying a Samsung poduct with their false adverting of free gifts.</p> <p> </p> <p>Thank you</p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply10 Aug 2016, 09:18
Official

Hi Edgar

This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ********** 916.
A senior customer service executive will contact you with further discussions on this matter.

Regards,
Samsung Team