Samsung give terrible aftersales service.

I bought a Samsung 17kg washing machine. Since the first wash the washing machine overflow with water when on level 4. I need to set the water level on 3 to prevent the water from overflowing. I cannot even eco tub clean my washing machine because it wants to be on level 4 to clean the tub. This morning my washing machine overflowed on level 3.

I contact the dealership where I purchased my washing machine on 27 July 2021 to report the problem on my washing machine. The lady did not received a reference number, she was told that Samsung will contact me and give me the reference number. Samsung never contacted me. I contact the dealership again to tell them that Samsung did not contact me. She contact Samsung again on 6 August 2021 and received a reference number. Samsung told the lady that they upgraded their system and that they have lost all their calls. Samsung told the lady that they will contact me within 48 hours. Samsung phoned me on 7 August 2021 and told me that someone will contact me on 11 August 2021. Nobody contacted me to make an appointment to fix my washing machine. On 13 August 2021 I contacted Samsung. They said that someone will phone me before 12:00. Nobody phoned me. I phoned again at 14:06. I told the lady that I spoke to that I will put a review on Hellopeter. She said it is not necessary to do that, she will contact me before 17:00. It is now 17:50 and nobody contacted me. In the meantime I have damage to my kitchen cupboards due to the water overflowing of the machine. I am still waiting for Samsung to contact me to come and repair my washing machine. I will never buy any Samsung product or recommend anybody to buy a Samsung product. They know how to sell their products but there are no aftersales service. I regret buying this washing machine. My old washing machine was a LG washing machine and it did not give me any problems.