IBP
Ingrid Burger-Du Plooy
1 reviews | Active since Feb 2025
17 Feb 2025, 10:07
SAMSUNG give me my phone!!
GIVE ME MY PHONE!!! After my recent review on HelloPeter I received a generic reply on the post. I also received a phonecall on Friday where I had to explain my whole story AGAIN!!! Please can you give me my 24Ultra since I am PAYING for this every month thanx to CellC and NO ONE is giving me my phone????? My broken 24 Untra is at Edward Street Tygervalley. THIS IS UNACCEPTABLE! Ingrid Burger-Du Plooy Ref ***
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Replies (2)
Samsung South Africa's replyOfficial
17 Feb 2025, 10:09Good day Ingrid
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply17 Feb 2025, 10:09
Official
Good day Ingrid
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's replyOfficial
17 Feb 2025, 10:24Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Samsung South Africa's reply17 Feb 2025, 10:24
Official
Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM