Samsung Gift Redemption for Galaxy S21 - pathetic service

Good day. After 5 years of using my cellphone, I decided to upgrade my phone. I was undecided between Samsung and the company that starts with an A. After must thought, I decided to go with Samsung. In hindsight, I should have gone with the other company. Towards the end of January 2021, I purchased a S21. S21 came with some promotional gifts that you must redeem from Samsung. Using the Samsung Members App, I submitted my request to redeem the promotional gifts in early February 2021. However, I did not attach the proof of payment and my request was denied a few days later. On the 13th of February 2021, after chatting with Tsogo from the call centre on his recommendation, I resubmitted my request, but this time with the correct proof of payment. Since then, I have followed up numerous times using the LiveChat function on the Samsung website. I even sent another email on 9 March 2021 to Samsung with proof of purchase. All I hear is excuses from Samsung. From my request has been turned down due to there being no IMEI number on the invoice (this is reflected on the invoice) to asking him to resubmit again to telling me my request is being validated to Samsung have had too many requests for these promotional items. All the above, has really left me thinking that Samsung has no idea how to handle promotions and simply does not care about service delivery. I know which company will be getting my business in future and it will not be starting with a S.