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colinyeh C
1 reviews | Active since Nov 2016
18 Sept 2025, 18:44
SAMSUNG GIFT REDEMPTION False Advertising
I purchased Samsungs latest NEO TV which they advertised that they will provide Soundbar and tablet as redemption gift. I subsequently bought the TV hoping to get the soundbar and tablet. I bought the TV on the 7th of August 2025 and it is now the 18th of September 2025. I have escalated to Samsung only to receive feedback that they have no stock and they do not know when stock will arrive. They simply brush off the request and have no intent in resolving the issue. So DO NOT buy Samsung products when they run any promotions, because it is just false advertising to get you to buy their products instead of their competitors!
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Samsung South Africa's replyOfficial
18 Sept 2025, 18:46Good day Colin.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^KK
Samsung South Africa's reply18 Sept 2025, 18:46
Official
Good day Colin.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^KK