WJ
Willem J

1 reviews | Active since Jan 2015

13 Mar 2020, 15:05

Samsung Gear S3 Frontier Water Resistant BUT not sweat resistant

I bought a Samsung Gear S3 Frontier smar****ch on 27 May 2019.

They advertise it as Water Resistant - 50 meters or 1.5m for 30 minutes. That is understandable that it is WATER RESISTANT.

I don't swim with it, I don't shower with it, I don't bath with it.

It was bought mostly for the purpose to go and gym with it. As said before, it is water resistant - apparently it is not sweat resistant.

So don't go diving 50 meters, or keep it in the pool for longer than 30 minutes is the warning label - whereas there should also be a warning that a drop or 2 of sweat can give it "water damage" and then your warranty is nul and void. I sent it in to an accredited Samsung repair agent and this is where it was "confirmed" that it was water damaged. There is a white piece of paper in the watch, that IF it gets liquid it turns pink. The pictures that were sent through were so blurry that you can't see anything. The manager at the repair place then took the watch to the technician and he/she opened it up again and the manager brought it to me to show me that the piece of paper is pink.

I phoned Samsung and explained my purpose what I do with it, what happened and it was just a "sorry sir, there is nothing Samsung can do about it". Samsung deemed it void warranty on pathetic blurry photo's.

It is a marketing strategy to say it is water resistant.

I have always been a Samsung fan, and have the phones,tv's etc, but after the very poor client service it has become evident that I should rather go to Apple and every other brand except Samsung.

So if you want frustration and irritation by thinking your situation will be different and you will receive exceptional service from Samsung in the same scenario - please go and buy the S3 frontier. I would strongly advise not to buy it.

So now I am paying something off, that is not working.

Thank you Samsung.

0
Replies (2)
Samsung South Africa
Samsung South Africa's reply13 Mar 2020, 17:06
Official
Good day Willem 
 
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
  
 A senior customer service executive will contact you with further advise on this matter. 
 
Regards,
SamsungSA:^JL
 
WJ
Willem J's update01 Oct 2020, 11:50
Reviewer Update
I worked with a guy named Thabang Letsoale at Samsung.
This is a shout out to Samsung - give Thabang a raise!!
Outstanding service and effort made by Thabang. He sorted out every single detail on my watch and i got it back today - working 100% fine.

Thank you Thabang!