iI
ianyzel I
1 reviews | Active since Jan 2017
26 Dec 2018, 10:21
Samsung gear s2 watch screen replacement cost
My samsung gear s2 watch's screen cracked. Samsung service centre at the grove mall request me to bring in the watch and pay R350 for a quote when you can clearly see what is wrong. The technician advised me the the repairs will not be less than R2000. At the end I will not pay less than R2350 for the repairs. A new samsung watch will cost me the same or less than to repair my watch. How can you justify the cost of a new screen to be the same as a complete new watch.
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Replies (2)
Samsung South Africa's replyOfficial
26 Dec 2018, 16:18Good day Ian
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^SS
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^SS
Samsung South Africa's reply26 Dec 2018, 16:18
Official
Good day Ian
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^SS
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^SS
Samsung South Africa's replyOfficial
27 Dec 2018, 09:10Good day
Herewith your reference number:
***
Herewith your reference number:
***
Regards,
SamsungSA:^MC
Samsung South Africa's reply27 Dec 2018, 09:10
Official
Good day
Herewith your reference number:
***
Herewith your reference number:
***
Regards,
SamsungSA:^MC