WS
Warrick S
1 reviews | Active since Aug 2014
20 May 2015, 10:07
Samsung Gear not turning on
I bought a samsung Gear and used it for a while.<br> i stopped using it for a while and with that it went dead.<br> i got home plugged it in to the wall socket and changed to usb cable, even tried charging it through my laptop.<br> i checked on the internet and this is a common fault on the gear.<br> i tried cleaning the contacts made sure they are aligned but still nothing.<br> i called samsung and they told me that they are going to have to charge me to fix it.<br> i think it is their responsability to repair due to the fact that this is a common error and client should not be held liable for an issue with their devices.
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Replies (1)Samsung South Africa's replyOfficial
20 May 2015, 16:49Hello Warrick635,
We thank you for your comments.
We believe that one of our Customer Services Executive has been in contact with you and discussed your concerns in detail.
Please accept our sincere apologies for the overall inconvenience and frustration caused.
Kind regards
Samsung SA
We thank you for your comments.
We believe that one of our Customer Services Executive has been in contact with you and discussed your concerns in detail.
Please accept our sincere apologies for the overall inconvenience and frustration caused.
Kind regards
Samsung SA
Samsung South Africa's reply20 May 2015, 16:49
Official
Hello Warrick635,
We thank you for your comments.
We believe that one of our Customer Services Executive has been in contact with you and discussed your concerns in detail.
Please accept our sincere apologies for the overall inconvenience and frustration caused.
Kind regards
Samsung SA
We thank you for your comments.
We believe that one of our Customer Services Executive has been in contact with you and discussed your concerns in detail.
Please accept our sincere apologies for the overall inconvenience and frustration caused.
Kind regards
Samsung SA
