JM
JO M

1 reviews | Active since Dec 2014

28 Jun 2018, 11:43

Samsung Gear Fit 2 Pro watch

Bought a Samsung Gear Fit 2 Pro on the 31 December 2018. The watch is hardly 6 month and both the belts are out. Thought I will buy another one for myself as this one I bought was a birthday gift for my wife. Would rather try an iPhone watch. I now moved to North riding and I went to incredible connection at North gate and I was told I need to take the watch back to were I bought it that is in Eastgate. The funny thing is that when you buy they don't send you to the nearest shop all they want is your money. Now I need to drive to Eastgate not even sure whether they will help me

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Replies (1)
Samsung South Africa
Samsung South Africa's reply28 Jun 2018, 14:26
Official

This is to acknowledge the receipt of your mail.


We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***

A senior customer service executive will contact you with further advise on this matter.

Regards,
Samsung Team