1 reviews | Active since May 2019
Samsung Gear Fit 2 Pro
Hello. I am extremely devastated at the quality I have received. I bought my Samsung Gear Fit 2 Pro watch online from Etihad airways using my miles. The watch was working perfectly and one day I left it in my drawer with not many objects and the next day I seen the screen is cracked in the top right corner. I contacted Samsung and apparently smart watches don't fall within the warranty even though I spoke to Etihad and they said I should show Samsung my FedEx statement which I emailed however apparently international products don't fall within the warranty. Anyways I wasn't upset about all of this I was prepared to pay for a new screen to get repaired at SSS cellular. I contacted them and they want over R2000 for a new screen which costs just as much as the watch itself. That's ridiculous and appalling. I paid for a quality product that supposed to have a tough screen made for sport which broke in my drawer and yet they still want the same worth to fix a screen. No ways. It's working for now but I'm afraid it might compromise the water proofing. I'm not sure what to do next. Any suggestions?
A senior customer service executive will contact you with further advise on this matter.
SamsungSA:^AH
A senior customer service executive will contact you with further advise on this matter.
SamsungSA:^AH
SamsungSA:^AH
SamsungSA:^AH
