ZM
Zainab M

1 reviews | Active since May 2019

19 May 2019, 23:25

Samsung Gear Fit 2 Pro

Hello. I am extremely devastated at the quality I have received. I bought my Samsung Gear Fit 2 Pro watch online from Etihad airways using my miles. The watch was working perfectly and one day I left it in my drawer with not many objects and the next day I seen the screen is cracked in the top right corner. I contacted Samsung and apparently smart watches don't fall within the warranty even though I spoke to Etihad and they said I should show Samsung my FedEx statement which I emailed however apparently international products don't fall within the warranty. Anyways I wasn't upset about all of this I was prepared to pay for a new screen to get repaired at SSS cellular. I contacted them and they want over R2000 for a new screen which costs just as much as the watch itself. That's ridiculous and appalling. I paid for a quality product that supposed to have a tough screen made for sport which broke in my drawer and yet they still want the same worth to fix a screen. No ways. It's working for now but I'm afraid it might compromise the water proofing. I'm not sure what to do next. Any suggestions?

0
Replies (2)
Samsung South Africa
Samsung South Africa's reply20 May 2019, 00:47
Official
Good day Zainab

We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
  
A senior customer service executive will contact you with further advise on this matter. 

Regards,
SamsungSA:^AH 
Samsung South Africa
Samsung South Africa's reply20 May 2019, 00:51
Official
Good day Zainab

Herewith your reference number:    

***
 
SamsungSA:^AH