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Barry B
1 reviews | Active since May 2012
23 Mar 2015, 17:25
Samsung Gear 2 not under warranty
On 25-04-2014 I purchased a Gear 2 watch. In March 2015 the watch stopped charging. I sent it in for repairs, to be told that one of the pins was corroded and is not covered by warranty. Cost to repair is R2,800.00 plus.<br> At the time of purchase I was told that the watch carries a one year warranty, as well as that it is water resistant. I was not told that if you sweat (reason for corrosion) the watch is not covered.<br> <br> <br> <br>
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Replies (1)Samsung South Africa's replyOfficial
24 Mar 2015, 08:13Hello lorymant20,
We have noted your concerns.
Our Customer Services Executive will be in contact with you to discuss your concerns in detail.
We have escalated the matter and feedback will be provided to you soon.
Kind regards
Samsung SA
We have noted your concerns.
Our Customer Services Executive will be in contact with you to discuss your concerns in detail.
We have escalated the matter and feedback will be provided to you soon.
Kind regards
Samsung SA
Samsung South Africa's reply24 Mar 2015, 08:13
Official
Hello lorymant20,
We have noted your concerns.
Our Customer Services Executive will be in contact with you to discuss your concerns in detail.
We have escalated the matter and feedback will be provided to you soon.
Kind regards
Samsung SA
We have noted your concerns.
Our Customer Services Executive will be in contact with you to discuss your concerns in detail.
We have escalated the matter and feedback will be provided to you soon.
Kind regards
Samsung SA
