Samsung Gateway

My Husband and I visited the Samsung store in Gateway Durban on Thursday evening to purchase a soundbar remote, the service was mediocre and the gentleman helping us asked us for the model no. of our soundbar which we gave to him. He said they were out of stock and said a K-series would work on our M-series soundbar. We took it home and tried it out, it didn't have the control for the subwoofer. We took it back today (4days later) the service we received was disgusting! When we walked into the store there was an employee not sure if it was a manager sitting on the chair at the entrance who looked at us as if we didn't belong or couldn't afford the store, did not greet us he just watched us walk in. We walked over to the customer service desk they took so long to figure out if they have stock of the M-series remote which they did, the guy helping us (Dhivasen) seemed like we disturbed him from something and he is doing us a favour for assisting us, no smile or any customer service interaction. He just completed the form and askedus if this is the correct remote and questioned us when we said yes it is, he said it cant be but if you sure then take it. Another emoloyee came and opened the box and asked us the same question again as if we didn't know what we were talking about. After the return was done and new invoice issued, there was no eye contact given from the guy that assisted us, no thank you for shopping at Samsung or have a good night. To make it worse the lady sitting next to the guy that "helped us" was on her phone.