1 reviews | Active since Apr 2011
Samsung & Game Robbing customers - i cannot take the exchange the tv though i had it for less than 3 months
<p>I bought a samsung Tv from Game Phalaborwa, 3 months ago or so. It started giving me problems after a month or saw and when i reported this to Game, they told me they cannot exchange and give me a new one. I need to take it to them and they will send it away for 21 days and get it repaired. What? If i wanted a TV that i will fix within 2 months of buying it, i would have gone to a second hand shop. I spent R6000 on a tv that needs fixing? Over and above that i have to be inconvenienced stay for 21 days without a television, are you kidding me? I am very disappointed as almost every piece of appliance i have id from Samsung and purchased via Game. Somebody needs to do something. I am told it is only within the first 7 days that they can exchange, well it is not my fault that the TV started malfunctioning after the said days. I expect to be given a new TV set.</p>
Hello Unathi
This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number:***
A senior customer service executive will contact you with further discussions on this matter.
Regards,
Samsung Team
Hello Unathi
This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number:***
A senior customer service executive will contact you with further discussions on this matter.
Regards,
Samsung Team
