uM
unathi M

1 reviews | Active since Apr 2011

19 May 2016, 13:27

Samsung & Game Robbing customers - i cannot take the exchange the tv though i had it for less than 3 months

<p>I bought a samsung Tv from Game Phalaborwa, 3 months ago or so. It started giving me problems after a month or saw and when i reported this to Game, they told me they cannot exchange and give me a new one. I need to take it to them and they will send it away for 21 days and get it repaired. What? If i wanted a TV that i will fix within 2 months of buying it, i would have gone to a second hand shop. I spent R6000 on a tv that needs fixing? Over and above that i have to be inconvenienced stay for 21 days without a television, are you kidding me? I am very disappointed as almost every piece of appliance i have id from Samsung and purchased via Game. Somebody needs to do something. I am told it is only within the first 7 days that they can exchange, well it is not my fault that the TV started malfunctioning after the said days. I expect to be given a new TV set.</p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply20 May 2016, 09:54
Official

Hello Unathi

This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number:***


A senior customer service executive will contact you with further discussions on this matter.

Regards,
Samsung Team