Samsung + Game + OMO Promotion

Good Afternoon,

I am truly not extremely happy as I believe that between Samsung and Game Stores, this promotion (see enclosed) that you are running when purchasing goods is a load of ******* and most definitely FALSE ADVERTISING.

None the less, I did buy a Samsung 13kg Washing machine and I was given a flyer (see enclosed) which said that there is a promotion if you buy a Samsung Washing machine. As you will see from the mail below, I comp**** with what this flyer said and mailed the information required on the 02/08/2017 and when I still had not received anything re-submitted my mail on 28/08/2017. I even mailed a lady that previously assisted me with an issue I had on repairs (see below) and not even she came back to me. I have had absolutely ZERO RESPONSE.

Now my question is who is at fault here? Samsung, Omo or Game? Irrespective of who may be at fault, I and most definitely will think twice to support either Samsung, Omo or Game.