Samsung Galaxy Z Folder3

Item: Samsung South Africa
Rating: 1
Author: Tsepo M

I upgraded my contract phone from Cell C to Samsung Galaxy Z Folder3. I got the phone in December 2021. Jan 2022 phone started giving problems, restarting itself and freezing. The phone went for repairs at SSSCellular, and after 2 days of getting the phone back from the repairs, it started again with the same problem of both screens not displaying. Phone went back for the 2nd time to be checked and assessed, i then called Samsung South Africa to report the matter and i was told that the phone can only be replaced after it has been repaired at least three times. I collected the phone on the 6 May 2022 and 11 May 2022 phone is not displaying again on both screens, phone is at SSScellular again from this morning. This is my first Samsung phone and it has brought me ups and downs to SSScellular for repairs that is not making the phone better but worse. I thought Samsung Galaxy Z Folder3 is the best phone to have but i guess i was wrong. I guess it takes from Jan - May 2022 for the phone to be replaced after it has given up. Samsung Galaxy Z Folder3 is not the worst phone i have ever had.

Helpful (0)

Replies (4)

Samsung South Africa's replyOfficial

12 May 2022, 10:01

Good morning Tsepo ,

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.

We have noted your concerns and we are currently investigating the matter further.

Your complaint has been assigned to our escalations department and we will be in contact with you.

Kind Regards,
SamsungZA
:^NM

Samsung South Africa's reply12 May 2022, 10:01

Official

Tsepo M's updateReviewer Update

12 May 2022, 10:29

hi,

Thank you for the response.
A replacement has been logged, ***.
Will this take 5months like the phone with regards to repairs that took 5months for a replacement to take place? I am struggling to do my Job and Run my business, as i got this phone to avoid having a laptop with me constantly.

Regards

Tsepo M's update12 May 2022, 10:29

Reviewer Update

Samsung South Africa's replyOfficial

12 May 2022, 10:59

Thank you for posting your comment

Your concerns have been duly noted

We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.

Thank you for your patience and understanding.

Kind Regards,

SamsungZA

Samsung South Africa's reply12 May 2022, 10:59