SAMSUNG GALAXY Z FOLD 3 FLAWED CENTER SCREEN ISSUE..... VERY DISAPPOINTED AFTER BEING A LOYAL SAMSUNG CUSTOMER FOR YEARS!!

Hi hope you are all well.Samsung service center has the worst customer service with no compassion to their clients.

Just some back ground history of what transpired.

I sent my Samsung galaxy fold3 into a Samsung repair center to repair the center screen in September 2022. In November 2023 I sent the repair company and email saying the phone is getting extremely hot and battery life has gone bad after the repair . They did not respond to my email so I called inn and the technician told me use it for a while if it carries on I should send the device back. In February 2023 I sent an email saying there's a black dot on the screen same as the previous time, before the screen went full black. The technician advised me to send the device back they will sort out under warranty as it's a common problem on these devices. I stay in empangeni which is about 148 kilometers away from the repair center. So to go up and down is very hard as I work Monday to Saturday and Sunday they are closed,not to mention the cost of traveling expenses. The first time they offered a free door to door service however the second time they said that they no longer offer that service so I need to get the device to them. After the first time I sent the device in they charged me R2605 as the rear camera lens was cracked and said if I don't pay my warranty is void and they won't repair the phone. I paid and they repaired the device and sent it back. I then went and bought an original Samsung case cover for R1600 from vodacom to protect the phone from future damages . I assumed that the highly price cover should protect the phone compared to the R250 take alot ones. Now they refuse to repair my phone as they say it has physical damage.