PB
Penny B

1 reviews | Active since Dec 2015

20 Dec 2022, 07:06

Samsung Galaxy Z Flip Phone - piece of ****. DON'T BUY IT

I purchased a Samsung Galaxy Z Flip phone end of August. Had nothing but OVERHEATING problems with it. It got sent back to Vodacom. Returned to me. Sent back to Vodacom. I then had to re-apply for another phone. Stupidly, I took the same make/ brand of phone.

Only to experience the same problems!!!

Samsung, what went wrong with this phone? It's an absolutely stunningly beautiful phone but my goodness it does NOT deliver. How does one use a phone that overheats? How does a new phone overheat even? The amount of repairs that went into this latest devise is staggering - I cannot even comprehend why it was necessary because the phone was new. Wasn't it?

Parts replaced: * SVC batt assy-main * SVC batt assy-sub * SVC assy SMT-OCTA * A/S rework kit-sub * A/S rework kit-b/c

0
Replies (3)
Samsung South Africa
Samsung South Africa's reply20 Dec 2022, 07:08
Official
Good day, Penny,

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 

We have noted your concerns and we are currently investigating the matter further. 

Your complaint has been assigned to our escalations department and we will be in contact with you. 

Kind Regards, 
Samsung ZA
^;NP
PB
Penny B's update19 Jan 2023, 09:59
Reviewer Update
Good morning Samsung

I have responded to tellus@samsung but guess what?? No response.
Samsung South Africa
Samsung South Africa's reply19 Jan 2023, 14:07
Official
Good day Penny,

Thank you for posting your comment 

We'll check and respond 

Kind Regards 
Samsung ZA 
^NM