RK
Rika K
1 reviews | Active since Dec 2022
29 Aug 2023, 10:05
Samsung Galaxy Watch5 battery life *******
I upgraded my cellphone to a Samsung Galaxy on 3 August 2023 and received a Samsung Galaxy Watch5 as an add-on "gift". From the start, the battery of the watch lasted no more than 5 hours. I went back to the Vodacom store in Somerset West Mall on 11 August 2023, and it was sent away for "repairs". I collected it on 27 August 2023. On 28 August the battery lasted 7 hours. Today, 29/8, after having charged it through the night, there is 48% battery life left after 3 1/2 hours with it NOT even connected via Bluetooth to my phone. The Vodacom shop told me to bring it back again to be sent away again! I do not want it to be sent back again! What can I do to have it replaced?
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Samsung South Africa's replyOfficial
29 Aug 2023, 10:06Good day Rika
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
:^NM
Samsung South Africa's reply29 Aug 2023, 10:06
Official
Good day Rika
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
:^NM