SAMSUNG Galaxy Watch - Discriminate against tattooed/hairy people.

I’ve had a Samsung smart watch for about a year now, for the first 9 months it picked up my heart rate, even while exercising and doing high intensity workouts.

Then a few months back I noticed that mid workout it stopped recording my heart rate,(heart rate now getting over 135BPM) it still recorded my heart rate fine when I wasn’t working out on when I was wasn’t doing any exercise.

Sent it in for repairs, Samsung acknowledged that there was fault with the watch, repaired it and returned it to me.

The watch still does the same thing and I had to send it back in.

This time I’m told that it’s due to the sensor resting against my tattoo and the hair on my hand. (Same spot, same hand, same tats and hair that was there the first 9 months that the watch worked perfectly fine). The solution given to me is “use the watch on a part of your body with no tattoos”. The official statement from the Samsung service center.

This is strange because my previous Huawei watch worked fine for 2 years and picked up my heart rate despite my tattoos of the fine hairs on my arm.

So I’m left to believe that Samsung Galaxy watches are not compatible with anyone who may have tattoos on their arms, and if you don’t have any tats then be sure to wax the hair off your arms because they may also not be compatible with people with a bit of fine hair on their arms.

To add that cherry on the top, they return my watch to me (after no repairs were done), and they removed my screen protector. The salesperson at the store tries to sell me a screen protector for R400 when I query why mine was removed!