1 reviews | Active since May 2016
Samsung Galaxy Watch Active
We purchased the Galaxy Active watch with my Samsung phone (A51). My husband is using the watch and the Wearable application is on his Huawei Phone - Psmart 2021.
When he goes jogging, cycling or exercising he can't check the details of the exercise on his phone's application (Wearable app). He can only see the details of the activity on the watch. The watch is connected to the application on his phone. He just can't see the details on the app.
How can we check these details?
To explain - I Have a Garmin watch - and the Garmin Connect application on my phone. After an activity (jogging cycling etc) my watch syncs with the app on my phone and I can see ALL data on my application - from my heartbeat, elevation - everything.
We need help with this ASAP, as he enjoys the watch very much, but he needs the application to check the full detail of activity.
My contact number: *** please contact me!
I wanted to contact you through the Samsung Support website - but it is NOT user friendly. Seems to me, so is the watch.
Thanks. Deni
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
LP
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
LP
