Samsung Galaxy Watch 4 Classic LTE

I've had a query on a Galaxy Watch 4 classic LTE, prior to the purchase I contacted a Samsung consultant to confirm that the LTE version is compatible with the Telkom mobile network, I was advised to just go to the Telkom store where they would sync the e-sim onto my Telkom number. Upon receiving the watch I went to 2 different Telkom stores in 2 different malls where I was told it is not possible. I then queried an exchange of the watch to the Bluetooth version, I have been struggling since the 25th March. No one provides feedback. It is ridiculous to wait 7-14 working days to collect the watch, then a further 5 working days to get a refund, then only would I be able to then repurchase the Bluetooth version and then again wait for that delivery. I offered to drive to an e-store warehouse to do the exchange to expedite matters. Nothing- no service, no feedback. I have called numerous times and even requested a manager to contact me- which they have not. The consultant Lesley in the VOC dept has been dealing with my query, but never calls me and never has a resolution for me. Query complaint reference number: ***. In addition to this I queried the features of the watch not available in South Africa- the blood oxygen monitoring, the blood pressure monitoring ETC that is ADVERTISED on the website but there is no mention on Samsung's website that the features aren't available. When does this become available as this is false advertising????