CS
Christa S
1 reviews | Active since Apr 2019
18 Jan 2022, 11:39
Samsung Galaxy watch 4 battery and service issue
Dear Samsung,
So very dissapointed with my Samsung Galaxy Watch 4. This is my third Samsung watch as I have always been a very big fan until now. I got my watch in Oct 2021. In dec in started with major battery drain. I looked on the Samsung Community forums and seems a whole lot of people are complaining about the very same issue. I did a factory reset to see if it would resolve the issue but it did not. I booked it in at Samsung eastgate and 10 days later I had to phone to find out what the story is to be told they had not even started on my watch? What is going on and why the bad service and quality of this watch??
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Replies (7)CS
Christa S's updateReviewer Update
18 Jan 2022, 11:40https://eu.community.samsung.com/t5/wearables/galaxy-watch-4-sudden-battery-drain/td-p/***/page/2
CS
Christa S's update18 Jan 2022, 11:40
Reviewer Update
https://eu.community.samsung.com/t5/wearables/galaxy-watch-4-sudden-battery-drain/td-p/***/page/2
Samsung South Africa's replyOfficial
18 Jan 2022, 11:44Good morning Christa ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply18 Jan 2022, 11:44
Official
Good morning Christa ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
CS
Christa S's updateReviewer Update
20 Jan 2022, 08:34https://eu.community.samsung.com/t5/wearables/galaxy-watch-4-sudden-battery-drain/td-p/***/page/2
CS
Christa S's update20 Jan 2022, 08:34
Reviewer Update
https://eu.community.samsung.com/t5/wearables/galaxy-watch-4-sudden-battery-drain/td-p/***/page/2
CS
Christa S's updateReviewer Update
20 Jan 2022, 08:36Dear Samsung,
I collected my watch from Samsung Eastgate yesterday 19 Jan! I was told that the battery was replaced. I charged the watch to 100%. By the time I went to bed it was on 83%. I woke up and the watch was dead again. The exact same issue!!! Clearly there is a problem with this model (LTE). REALLY SAMSUNG, what a big disappointment. I will now ask for a credit and rather get another brand. I have owned 3 samsung watched and a loyal customer but this model is the biggest disappointment - I have the LTE model!!!! It does not deliver what you say it can.
I collected my watch from Samsung Eastgate yesterday 19 Jan! I was told that the battery was replaced. I charged the watch to 100%. By the time I went to bed it was on 83%. I woke up and the watch was dead again. The exact same issue!!! Clearly there is a problem with this model (LTE). REALLY SAMSUNG, what a big disappointment. I will now ask for a credit and rather get another brand. I have owned 3 samsung watched and a loyal customer but this model is the biggest disappointment - I have the LTE model!!!! It does not deliver what you say it can.
CS
Christa S's update20 Jan 2022, 08:36
Reviewer Update
Dear Samsung,
I collected my watch from Samsung Eastgate yesterday 19 Jan! I was told that the battery was replaced. I charged the watch to 100%. By the time I went to bed it was on 83%. I woke up and the watch was dead again. The exact same issue!!! Clearly there is a problem with this model (LTE). REALLY SAMSUNG, what a big disappointment. I will now ask for a credit and rather get another brand. I have owned 3 samsung watched and a loyal customer but this model is the biggest disappointment - I have the LTE model!!!! It does not deliver what you say it can.
I collected my watch from Samsung Eastgate yesterday 19 Jan! I was told that the battery was replaced. I charged the watch to 100%. By the time I went to bed it was on 83%. I woke up and the watch was dead again. The exact same issue!!! Clearly there is a problem with this model (LTE). REALLY SAMSUNG, what a big disappointment. I will now ask for a credit and rather get another brand. I have owned 3 samsung watched and a loyal customer but this model is the biggest disappointment - I have the LTE model!!!! It does not deliver what you say it can.
CS
Christa S's updateReviewer Update
20 Jan 2022, 08:38Plse read what your users are saying ont he SAMNSUNG COMMUNITY FORUMS
https://eu.community.samsung.com/t5/wearables/galaxy-watch-4-sudden-battery-drain/td-p/***/page/2
https://eu.community.samsung.com/t5/wearables/galaxy-watch-4-sudden-battery-drain/td-p/***/page/2
CS
Christa S's update20 Jan 2022, 08:38
Reviewer Update
Plse read what your users are saying ont he SAMNSUNG COMMUNITY FORUMS
https://eu.community.samsung.com/t5/wearables/galaxy-watch-4-sudden-battery-drain/td-p/***/page/2
https://eu.community.samsung.com/t5/wearables/galaxy-watch-4-sudden-battery-drain/td-p/***/page/2
CS
Christa S's updateReviewer Update
18 Feb 2022, 10:08Dear Samsung SA,
I will never ever buy another Samsung product and neither will my family. I wish to advise that the issue is ongoing. My watch has now been booked into Samsung Eastgate 4 times. Battery and board was replaced and the software updated and now I have an additional issue that the sensors dont work!! How shocking I was then sent to Vodacom for a replacement but they sent me back to you!! I cannot tell you how mad I am at the moment that you can treat your loyal customers like this!! Why not just replace this damn watch it is clearly faulty , even your service centre admitted it but you wont replace it!! Shocking - I got this watch in Oct 2021.....have only used it for 2 months as the rest of the time it has been at Samsung!!
I will never ever buy another Samsung product and neither will my family. I wish to advise that the issue is ongoing. My watch has now been booked into Samsung Eastgate 4 times. Battery and board was replaced and the software updated and now I have an additional issue that the sensors dont work!! How shocking I was then sent to Vodacom for a replacement but they sent me back to you!! I cannot tell you how mad I am at the moment that you can treat your loyal customers like this!! Why not just replace this damn watch it is clearly faulty , even your service centre admitted it but you wont replace it!! Shocking - I got this watch in Oct 2021.....have only used it for 2 months as the rest of the time it has been at Samsung!!
CS
Christa S's update18 Feb 2022, 10:08
Reviewer Update
Dear Samsung SA,
I will never ever buy another Samsung product and neither will my family. I wish to advise that the issue is ongoing. My watch has now been booked into Samsung Eastgate 4 times. Battery and board was replaced and the software updated and now I have an additional issue that the sensors dont work!! How shocking I was then sent to Vodacom for a replacement but they sent me back to you!! I cannot tell you how mad I am at the moment that you can treat your loyal customers like this!! Why not just replace this damn watch it is clearly faulty , even your service centre admitted it but you wont replace it!! Shocking - I got this watch in Oct 2021.....have only used it for 2 months as the rest of the time it has been at Samsung!!
I will never ever buy another Samsung product and neither will my family. I wish to advise that the issue is ongoing. My watch has now been booked into Samsung Eastgate 4 times. Battery and board was replaced and the software updated and now I have an additional issue that the sensors dont work!! How shocking I was then sent to Vodacom for a replacement but they sent me back to you!! I cannot tell you how mad I am at the moment that you can treat your loyal customers like this!! Why not just replace this damn watch it is clearly faulty , even your service centre admitted it but you wont replace it!! Shocking - I got this watch in Oct 2021.....have only used it for 2 months as the rest of the time it has been at Samsung!!
CS
Christa S's updateReviewer Update
16 Mar 2022, 14:13Dear Samsung,
@samsung To date my watch has been booked in 5 times now!!! I cannot get a response from you either!!! What a disgrace to treat your customers like this.
@samsung To date my watch has been booked in 5 times now!!! I cannot get a response from you either!!! What a disgrace to treat your customers like this.
CS
Christa S's update16 Mar 2022, 14:13
Reviewer Update
Dear Samsung,
@samsung To date my watch has been booked in 5 times now!!! I cannot get a response from you either!!! What a disgrace to treat your customers like this.
@samsung To date my watch has been booked in 5 times now!!! I cannot get a response from you either!!! What a disgrace to treat your customers like this.