BP
Bhaven P
1 reviews | Active since Sept 2022
14 Sept 2022, 11:13
Samsung Galaxy Watch 2 Water Damage
Good Day, I am totally flabbergasted with Samsung Customer Care and my Samsung Galaxy Active Watch 2. I have had my watch for 18 months, and used it 2-3 times a week for swimming at the gym. Last week, the watch stopped working. After taking it to the repair centre, I got an assessment report that the watch has sever water damage. How can a watch that tracks swimming (and worked fine for this long) now have water damage? And yes, I did activate the water lock every time whilst swimming. Now I am quoted R4000 to repair the device Please can Samsung South Africa advise on the quality of their products?
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Samsung South Africa's replyOfficial
14 Sept 2022, 11:15Good morning Bhaven,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
:^NM
Samsung South Africa's reply14 Sept 2022, 11:15
Official
Good morning Bhaven,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
:^NM