samsung galaxy ultra S24/S25/S26 ip68 warranty a hoax perhaps?

Its been longer then 4 weeks now that my phone is trying to be repaired by Samsung South Africa, call center reaches THEMBI KUMALO but she is unable to reach her super visor Mr. KEVIN from voice of SAMSUNG. i have been trying to get to speak to him for two weeks since finding out the matter is with him with zero zero joy.

i got a phone with a faulty charging block since replacing it my phone lost its ip68 rating keeping in mind it was 12months old when this happened.

i dropped my phone in bath water and the screen failed, i paid for the screen to be replaced, screen was replaced and phone was given back to me with a faulty screen and a very blurry camera,

i complained sent the phone back in and i was refunded the money i paid for the repairs, however the Vodacom in Alberton new market says the phone is not ip68 rated, Samsung call center says the phone should maintain its original integrity if the phone was repaired under warranty and i should not collect it until i am contacted by Samsung directly. its been in standing in the shop for 8 days now waiting on Samsung to contact me bear in mind i paid R30 000 for this phone for that very reason.