AG
Andre G

1 reviews | Active since May 2015

17 Feb 2016, 15:15

Samsung Galaxy Trend Plus Battery Swelling

Good day<br> <br> I bought my phone from Cna In December 2014. By July my battery had swollen and my phone was unusable if not on charge. I was told by CNA that it would take 8 weeks to sort out because they would have to send it in for a check up. So what do I do for 8 weeks without a phone? I eventually just bought another battery so I didn't have to send it in and the same thing has occurred.<br> <br> So what do I do and what are my options?<br> <br> Thank you.

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply17 Feb 2016, 16:37
Official
Hello bauhmut,

Good day Andre

We have noted your concern, thank you for bringing this matter to our attention.

We have referred this matter to our Voice of Customer division who will be in contact with you in this regard.

Our sincere apologies for any inconvenience you may have experienced in this regard

Your Reference number :***

Regards