1 reviews | Active since Oct 2013
Samsung Galaxy Taken into Telkom SA for repacement
On 22/06/2015 I contracted with Telkom SA for a Samsung Galaxy Prime Core for 24 months. On 04/08/2015 I took the equipment back to Telkom SA because the charger was faulty. I handed in the phone as with the faulty charger and was given a job card number well. I have been a copy of the job card # TRJ005380. I logged a complaint with Hellopeter and Telkom gave me their complaint number SM135358. Up till today I have had no reply via phone email or the store at The Glen Shopping Centre. My question is why is it that replacing a charger is such a problem? I have been told Telkom is waiting for you to supply them with the goods. I am holding you responsible for this inconvenience caused which is totally unacceptable. Please look into this as I want to be compensated with a cellphone cover for your negligence and that of Telkom.
Thank you for voicing your complaint through to Samsung Electronics. We would like to apologize to you for any inconveniences you have had during the course of trying to have your charger replaced. We would also advise that you deal directly with our accredited service centres for a fast outcome and full assessment of your charger. We will be in contact with you to assist you in doing so or follow up directly with your service provider as well. You may also contact us on *** quoting your number as a reference.
Kind Regards
Samsung South Africa
Thank you for voicing your complaint through to Samsung Electronics. We would like to apologize to you for any inconveniences you have had during the course of trying to have your charger replaced. We would also advise that you deal directly with our accredited service centres for a fast outcome and full assessment of your charger. We will be in contact with you to assist you in doing so or follow up directly with your service provider as well. You may also contact us on *** quoting your number as a reference.
Kind Regards
Samsung South Africa