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David E

1 reviews | Active since Nov 2009

05 Apr 2022, 19:04

Samsung Galaxy - Stay away!!

The worst ever. I am so disappointed that I switched from iPhone to Samsung. All my life I just hard reset my phones if I forgot my password. Recently I ordered Galaxy A12 from dealer in Jhb as I am in a small town. I switched it on to test it on delivery and put away for once my iPhone battery gives in completely. It did happen and when I wanted to use the Galaxy I forgot password. I paid for the phone and forwarded proof of payment to get my phone unlocked. They told me I must send it in to get unlocked. I explained to them that I can;t afford the courier and insurance. They just kept saying the same thing over and over. I am very sorry but nowhere on the package or was I warned that I won't be able to access again if I hard reset it. I also asked them what right they have to lock my phone, which I have paid for, without permission and they continuously rep**** with the same message. Unacceptable that I now have no decent phone now when a brand new phone that I have purchased is just laying here. The worst support ever but they have money to dish out for trade-ins and yet, they can;t collect the phone, reset it and send it back to me. Pathetic!!

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Replies (2)
Samsung South Africa
Samsung South Africa's reply05 Apr 2022, 19:15
Official
Good evening David,

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 

We have noted your concerns and we are currently investigating the matter further. 

Your complaint has been assigned to our escalations department and we will be in contact with you. 

Regards, 
Samsung
:^SS  
DE
David E's update05 Apr 2022, 19:16
Reviewer Update
I just want to add that if I was made aware of this FRP I would not have reset the phone. There was no warning on the packaging or phone. I only became aware of this when I searched the internet to find out what was happening. There are 3rd party software packages that can remove the lock, but again. I must pay for it. Why can't Samsung supply a solution remotely when one has proof of purchase? I am not being unreasonable as I understand what they are trying to achieve, but I have seen hundreds of complaints about this from other users. One is held ransom: either fork out more money or you won't be able to use the phone.