CW
Corlia W

1 reviews | Active since Jul 2012

17 Jun 2016, 09:02

Samsung Galaxy S7 Screen

<p>I upgraded recently and was unable to get a screen protector to match my model and colour of my new phone. However I was informed and assured that the screen was scratch resistant. This is NOT the case and my new phone has deep scratches on the screen - I am SO disappointed!!! I've contacted Samsung personell in Pretoria, but they are unable to assist me in getting a protector for my screen and I am having so much trouble in just trying to get one - I want to be proactive (well I wanted to be) in protecting my screen, but it feels impossible. Please help me to protect my screen!!!!</p>

0
Replies (2)
Samsung South Africa
Samsung South Africa's reply17 Jun 2016, 09:35
Official

Hello Corlia

We have noted your concern, thank you for bringing this matter to our attention.

We have referred this matter to our Voice of Customer division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard

Your Reference number:
Regards

Samsung South Africa
Samsung South Africa's reply17 Jun 2016, 09:37
Official

Hello Corlia

We have noted your concern, thank you for bringing this matter to our attention.

We have referred this matter to our Voice of Customer division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard

Your Reference number: ********** 051
Regards