Samsung Galaxy S7 Edge Warranty

<p>I am disgusted and appalled at the service I have received from the Samsung Smart care Centre in Riverhorse Valley. </p> <p>As far as my understanding goes, the unit is covered for ADH.</p> <p>I had dropped my S7 Edge and sent it through to Samsung for my warranty repair, I received a call 2hrs later telling me my Motherboard has been damaged, therefore the unit will not switch on and it will cost me R5000.00 to replace. When I had queried it saying that I was using my phone after the fall, I do not understand how the unit can stop working, I was told that when the unit was put into an oven components from the board fell off. </p> <p>I then advised I cannot replace the motherboard as I have information on the unit I require. I was then told they will try and revive the unit (Curious to my thought). I received a call few minutes after saying my phone is now switching on but the camera does not work, and the phone freezes. I was a bit concerned, as my phone was working when I had it, then Samsung says it went dead, they phoned me back to tell me it came on but now certain features are not working. I then had collected the unit, unrepaired and to my surprise the unit was in pieces, my frame on the inside was broken and *****s missing. is this the type of treatment Samsung gives their clients. </p> <p>I don't see how it is my problem, and why I must fit the bill if components from the board fell off when Samsung put my phone in an oven, and the unit went dead while in Samsung's Position, when it was working fine in my position, except my screen had cracked. What type of people do they have working on our units. This is absolutely unacceptable. What is the point in Samsung offering an ADH if we need to pay for their mistakes. </p>