Samsung galaxy s7 edge not getting repaired

<p>I booked my Samsung galaxy s7 edge in for repair. It us only a screen replacement. Firstly they could not repair it in a hour as was claimed could be done by Samsung. I then had to book it in for 5 to 7 business days for the repair. 15 days later I had to phone them, I received no communication from them. This morning I had to phone Samsung themselves and the only feedback I get is that there is no parts.</p>