1 reviews | Active since Oct 2017
Samsung Galaxy S7 Edge
A samsung galaxy s7 edge was purshased whilst living abroad. On arrival back in SA the device started giving problems. The device was taken to a Samsung service centre. The service centre informed that the device is still in its warranty period but can not be fixed as the device was not pushased in the SA. Isn't Samsung a global brand and irrespective of where a device is purchased, it is still a samsung product and should be repaired by samsung?
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SamsungSA
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our voice of customer team under reference number:***
A senior customer service executive will contact you with further advise on this matter.
Regards
SamsungSA