Samsung Galaxy S7 cracked screen

<p>I got a new Samsung S7 from Cell C, after two weeks the rear screen of the phone cracked without being dropped or bumped or any means of maltreatment. I contacted samsung who said I must go to the service provider (Cell C - Witbank). Cell C manager called samung and was told to send them a mail with my adress so they can come collect the phone from my house, more than a week later samsung has done nothing to collect the phone which was only two weeks old when the screen cracked. According to other complaints this is a regular thing with the S7</p>