1 reviews | Active since Feb 2017
Samsung Galaxy s7
<p>I am so disappointed with Samsung at the moment. As a client who has always enjoyed Samsung I am really at this point of time extremely upset. I have a Samsung s7 which is not even a year old which died on me. Tried rebooting several times but nothing. I took the phone to Samsung Canal Walk on Saturday and handed the phone in. I was told it would take a week to repair. This I thought was great. Only to be disappointed today by receiving a quotation by email informing me that they would repair the small crack on the back but I would have to pay R4000 for a new main board. This problem is a known problem with Samsung Galaxy s7. Why must I pay???? </p>
This is to acknowledge receipt fo your complaint.
Kindly note your query has been escalated to our voice of customer team under reference number:***.
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Regards,
SamsungSA
This is to acknowledge receipt fo your complaint.
Kindly note your query has been escalated to our voice of customer team under reference number:***.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
Wow I thought when I received a reply to my complaint the following day. Samsung SA really is taking notice.... well what a great disappointment. I have not received a call or message from them since the 16th. I guess my reply was just an auto reply . Not very impressed. I have not had a phone for over a week. Yet I must continue to pay my contract...
Wow I thought when I received a reply to my complaint the following day. Samsung SA really is taking notice.... well what a great disappointment. I have not received a call or message from them since the 16th. I guess my reply was just an auto reply . Not very impressed. I have not had a phone for over a week. Yet I must continue to pay my contract...
well thanks for nothing SamsungSA. After taking my Samsung S7 into Unitronics Century City as it does not switch on. I get told that ad there is a crack on the back the Main board is broken and I need to pay R4000 to have it replaced. Seriously the phone is not even 1 year old and had been working the last 8 months even with the crack on the back cover.... Unitronics promised to fix and sort it out with Samsung then Samsung says they will repair it and two days later I receive an email stating that I must pay. Going through complaints on Hellopeter I am not the only person with this problem. I am not going to accept this. I will take this further.
well thanks for nothing SamsungSA. After taking my Samsung S7 into Unitronics Century City as it does not switch on. I get told that ad there is a crack on the back the Main board is broken and I need to pay R4000 to have it replaced. Seriously the phone is not even 1 year old and had been working the last 8 months even with the crack on the back cover.... Unitronics promised to fix and sort it out with Samsung then Samsung says they will repair it and two days later I receive an email stating that I must pay. Going through complaints on Hellopeter I am not the only person with this problem. I am not going to accept this. I will take this further.