mM
mornerossouw M

1 reviews | Active since Oct 2016

13 Oct 2016, 16:56

Samsung Galaxy S7

<p>I'm highly disgusted with the service from samsung South Africa and Vodacom South Africa my galaxy S7 doesn't have the video calling option its not, not working its nowhere to be found I've spent the entire day phoning samsung and vodacom the one blaming it on the other...</p> <p>Samsung tells me vodacom has opted not to use video calling on their network while my collegue uses vodacom on his S5 and can video call. And vodacom not knowing anything about samsungs claims says samsung stoped the video calling on the S7 range with the latest update again samsung denies this.... so not knowing who to complain to about this... neither vodacom customer care nor does samsung customer care knows if its night or day around them.... I would love some feedback from either of these companies to resolve this... I bought a R20 000 phone that doesn't funtion to its capacity.</p>

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Replies (2)
Samsung South Africa
Samsung South Africa's reply14 Oct 2016, 14:31
Official

Good day Morne,

We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of customers division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard.

Herewith your VOC reference number: ***

Kind Regards

Samsung SA

mM
mornerossouw M's update14 Oct 2016, 15:19
Reviewer Update

Thankyou