1 reviews | Active since Feb 2012
Samsung galaxy s7
<p>I have had a Samsung Galaxy s7 mobile phone since May 2016. This product crashes between 3 and 8 times per day. This problem is intermittent. I can not believe that it is just because of an app because I am running the same apps as I ran before on my Galaxy S3 and S4. They better get their act together otherwise they have another issue on hand. MTN took my phone and nobody can really give me an indication if Samsung will swop this out solve the problem, etc.</p>
Hi Rudolf,
This is to acknowledge the receipt of your complaint.
Kindly note that the query is currently escalated to our Voice of customer team under reference number: ********** 421
A senior customer service execute will contact you with further discussions on this matter.
Regards,
Samsung Team.
Hi Rudolf,
This is to acknowledge the receipt of your complaint.
Kindly note that the query is currently escalated to our Voice of customer team under reference number: ********** 421
A senior customer service execute will contact you with further discussions on this matter.
Regards,
Samsung Team.
Hi
I submitted my phone for Inspection on 31 August 2016 to MTN Longbeach Mall.
They told me at first (15th September 2016) that the Warranty is Null and Void because the back cover is broken after submitting it on 31 August for inspection.
I told the Lady(MTN) that I have at least 3 witnesses that I did not break the back cover, including the gent at MTN Longbeach Mall. I also have a copy of the Technical Fault Report.
When MTN Longbeach handed the phone (in a sealed box) back to me on 23 September 2016, they told me that it was not the back cover but the card holder that was broken??
When I opened the box at home, I found the back cover to be broken and the card holder to be in perfect condition?
The phone still crashes 3 to 8 times per day - AND the back cover is broken now??
I want this phone to be replaced/repaired under warranty conditions.
Please consider this as a serious matter. I am not the **** here - either MTN or Samsung is!!
You sort this out before I take the necessary legal steps.
Thank you
RP Coetzee, Pr.Eng, Cert.Eng, BSc.Eng (Elect)
Hi
I submitted my phone for Inspection on 31 August 2016 to MTN Longbeach Mall.
They told me at first (15th September 2016) that the Warranty is Null and Void because the back cover is broken after submitting it on 31 August for inspection.
I told the Lady(MTN) that I have at least 3 witnesses that I did not break the back cover, including the gent at MTN Longbeach Mall. I also have a copy of the Technical Fault Report.
When MTN Longbeach handed the phone (in a sealed box) back to me on 23 September 2016, they told me that it was not the back cover but the card holder that was broken??
When I opened the box at home, I found the back cover to be broken and the card holder to be in perfect condition?
The phone still crashes 3 to 8 times per day - AND the back cover is broken now??
I want this phone to be replaced/repaired under warranty conditions.
Please consider this as a serious matter. I am not the **** here - either MTN or Samsung is!!
You sort this out before I take the necessary legal steps.
Thank you
RP Coetzee, Pr.Eng, Cert.Eng, BSc.Eng (Elect)