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debs.jacobs debs.jacobs

1 reviews | Active since Aug 2016

11 Aug 2016, 20:24

Samsung Galaxy s7!!!!

<p>I got my samsung galaxy s7 edge 2 months ago! It went in for it's first repair after one month because of a power button fault!! Now after yet another month since the first repair, I am experiencing the exact same problem... Will this be a monthly thing!! I am so dissipointed in Samsung.... What do I do? Do I keep sending my phone for repairs every month for two years untill my next upgrade? </p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply12 Aug 2016, 06:23
Official

This is to acknowlegde receipt of your complaint.

Kindly note the query has been escalated to our Voice of customer team under reference number: ********** 353.

A senior customer service executive will contact you with further advise on the matter.

Regards,

Samsung Team