Samsung Galaxy S6 | S6 Edge Competition

My name was drawn as a lucky draw winner. Due to the incompetence of the Samsung reps my device was given away to another contestant. The company acting on behalf of Samsung say they cannot do anything to assist and did not even offer an apology or make an attempt to rectify. I have since called Samsung and was advised that the back office [Email Removed] needs to conduct an investigation. I sent an email describing the incident that took place. No response from Samsung not even an acknowledgement.